Microsoft Busts Call Center Scam in Delhi Duping Users as Tech Support
Oct. 27, 2018In a significant operation earlier this month, the cyber cell of Delhi Police arrested 24 people who posed as Microsoft tech support staff and duped several US citizens.
This could not have been possible without the real-time monitoring of cyber crimes by Microsoft’s Digital Crime Unit (DCU) in Redmond that is using Cloud, Big Data, Machine Learning (ML) and Business Intelligence (BI) to improve the security of its products and services, protect vulnerable populations, fight malware, and reduce digital risks.
The real-time data analytics and sharing of key inputs with relevant law enforcement agencies helped bust 10 companies that were illegally running call centres at various places in Delhi that targeted Microsoft Windows users.
“It was real-time monitoring that helped us crack the Delhi gang behind the large-scale tech support fraud. The whole operation has been encouraging in our fight against cyber crimes,”Shilpa Bratt, Director (Shared Services) of Digital Crimes Unit, told IANS.
“We worked closely with our DCU staff in India and Singapore to nail the culprits. I believe there are more such cyber criminals out there and we will up the ante against their sinister plans,” Bratt added. The cybercriminals impersonated as Microsoft tech support staff after they managed to fraudulently pop up messages on users’ screens that their systems had been affected by malware.
The scammers claim to find non-existent computer viruses and infections, and then con people out of their hard-earned money for bogus tech support, in addition to stealing personal and financial information or even installing new malicious software.“At DCU, we are constantly monitoring such scammers. The fight against them will only intensify in days to come,”Bratt noted.
In the last two days, informed Bratt, over 2 billion connected devices were affected with active threats globally and India was at the second spot after Vietnam in the top affected countries. The data was generated by Microsoft’s real-time“Threat Monitor”.
The DCU – with 22 employees at its Redmond headquarters and 60 overall at 30 offices globally including in India — is working round-the-clock to intercept, analyze and mitigate threats, thus creating a road-map for various industry stakeholders globally to plan relevant actions. In total, a team of 3,500 professionals at Microsoft is looking at security, built into the company’s products and services, using frameworks such as the security development lifecycle and operational security assurance.
Microsoft’s Cybersecurity Engagement Centre in New Delhi is already empowering organizations with information and techniques to secure critical information infrastructure and help reduce malware and digital risk. Microsoft, that invests more than a billion dollars a year in security research, innovation & development, reached out to 126 organizations in India last year.
“Our big worry is attacks from nation-state actors as law enforcement is challenged by borders. The cross-border nature of cyber crime has created safe havens for bad actors. We need a stronger global security law to deal with such situations which are increasing by the day,”Bratt emphasised.
